FAQ

Find answers to common questions about our plants, placing orders, deliveries, online access, and more. 

What plants do you sell?

What plants do you sell?

We sell high-quality plants of almost every kind! We have hundreds of thousands of plants in our nurseries at any given time. If we don’t already have something in stock, we’ll get it for you.

Our plants are well cared for by our expert nursery staff and checked before delivery or will call pickup for quality and health.

We carry sizes from 4” annuals and perennials up to 120″ box and larger specimen trees. And we carry plants in a variety of forms—multi, staked, patio tree, standard, column, and espaliers.

Below is a partial list of plants we sell:

  • Annuals
  • Bamboo
  • Bulbs
  • Cactus & Succulents
  • California native plants
  • Conifers
  • Drought Devils
  • Ferns
  • Fruit Trees
  • Grasses
  • Palms
  • Perennials
  • Roses
  • Shrubs
  • Sod
  • Topiaries
  • Trees
  • Vegetables & Herbs
  • Vines

We also grow several specialty plant lines including:

Do you carry California native plants?

Yes, of course! We have over 600 California native plants, from Acer circinatum to Yucca baccata.

What are Drought Devils plants?

Plants identified as Drought Devils are “Low” and “Very Low” water users in accordance with WUCOLS (Water Use Classification of Landscape Species). All Drought Devils are approved to meet Bay-Friendly/ReScape California’s standards for sustainable landscaping.

Our knowledgeable and experienced staff have identified over 3,200 plants as Drought Devils, and we have a free list of the Top 100 Most Popular Drought Devils.

Do you carry deer-resistant plants?

We carry many plants that deer will not find tasty, but there may be no such thing as a deer resistant plant. Generally, deer do not prefer leaves that are fuzzy, tough and leathery, prickly, or strongly aromatic. However, what a deer chooses to graze on is dependent on many factors including time of year, availability of food, the location of the plant near a well-used path, or how hungry the animal is. Deer may be less picky about what they eat in late summer when the landscape is dry, grazing on any plants with moisture in their leaves.

How do I find out what plants you have available now?

Sign up to receive our email newsletter and we’ll send you an Availability List every Monday. You can also log in to your online account and search our Plant Catalog for the most accurate inventory.

Our inventory changes from minute to minute, so we’ll still have to verify items in the yard. Send your list to your salesperson or call your local store to ask our support staff to lookup an item or two for you.

If you’re looking for a larger availability list, specified by genus, then we can produce one for you. For example, you can ask us for a list of all 15-gallon apple trees currently in stock. Email your requests to your local store.

Why are prices not posted on the plant containers?

Because we are a wholesale nursery. Send us your plant list or stop by our sales office and we’ll be happy to prepare an estimate for you. Pricing information is also available on our website anytime for store customers who have created an online account.

Online Access

How do I get a username and password for the online store?

First, you need to create a customer account with Devil Mountain. If you haven’t done this, complete a Customer Application Form.

If you’re already a registered Devil Mountain customer, please identify the primary account holder who will have online access for your account.

Once we have verified your account holder status, you will receive an email with login instructions.

Why is there a delay between applying for online account access and receiving an email with login instructions?

Setting up online access in not an automated process. When you apply, we first verify that you are an existing customer with an established account with us. If you have terms set up with us, we link your customer account with your online account so you can virtually access your A/R account from your computer.

Real people do this work during normal weekday business hours: Monday through Friday, 7:30 am – 4:00 pm.

I’m having issues with the website. Who do I contact?

To reach a member of our website team, send an email with your contact information and a description of the issue to webstore@devilmountainnursery.com.

Orders

How long will it take for me to receive my order?

If everything you want is in stock at the yard you want to pick it up from, we can fill your order within hours – some customers even call on their way to the yard!

If your order contains plants that are at our other yards, we can transfer within one or two days depending on ag department inspections and the time your order is placed.

If your order contains plants from one of our vendors, it may take longer than a few days but one of our salespeople will communicate with you every step of the way.

Whenever possible, please give us as much lead time as you can. More time gives us the best chance to source your hard to find plants and/or find appropriate substitutions.

What is your return policy?

For most regularly stocked items, we accept returns if the item is unplanted, healthy and undamaged, in the original container, and within 2 weeks of the purchase date. A restocking fee of up to 50% may be charged for returns.

We cannot accept returns for:

  • special-ordered items
  • 4″ plant material
  • annual color
  • anything that has been planted

For more information, please see our Policies & Terms.

Deliveries

Where can you deliver?

We deliver throughout California. See Deliveries for more detail. We will deliver any day of the week except Sunday.

I’m expecting a delivery. How do I know when the truck will arrive?

Our dispatch department will contact you around 3pm the day before your scheduled delivery date. On the day of your delivery, our driver will contact you approximately 20 minutes before he is due to arrive at your site.

Do I need to be on-site to accept a delivery?

Yes, you—or another member of your company—needs to be present for delivery and to assist with unloading. You will be asked to sign for your order to acknowledge receipt and acceptance of the quantities, condition, and types of plants delivered.

I have larger boxed material on my delivery order. Do I need special equipment?

Yes. Prior to delivery, please arrange to have special equipment available and extra people (do not include the homeowner) to assist with unloading. Please follow the general guidelines below. These are approximations only and should not be used without verification prior to ordering materials or equipment. It is the responsibility of the contractor to unload the material from our truck, with assistance from our delivery driver where practical.

  • 24” box weighs 400-725 lbs. and requires two (2) capable persons plus a small tractor or Bobcat
  • 36″ box weighs 1300-2500 lbs. and requires three (3) capable persons plus a medium tractor, Kubota R-520, or equivalent
  • 48” box weighs 2800-6000 lbs. and requires four (4) capable persons, plus a medium tractor, Kubota R-520, or equivalent
  • 60″ box weighs 5000-8000 lbs. and requires four (4) capable persons, plus a large tractor, John Deere 544 or equivalent

For larger deliveries, up to four (4) capable persons will be required to be on site. This includes an equipment operator and spotter, plus two to three laborers to handle tasks such as traffic control, ensuring safety and a clear work area, to attach the tree to a chain or cable, backfill the planting hole, and help the driver with tarping and untarping the truck.

You can reserve our Devil Mountain operated Crane Truck for an additional fee, or provide your own equipment.

Customer Questions

Do you sell to the public?

No, we don’t sell to the public. We are wholesale only to landscape trade professionals, including:

  • Landscape architects and designers
  • Landscape contractors
  • Maintenance gardeners
  • Arborists
  • Municipalities
  • Property Managers
  • Home builders/developers
  • General Contractors
  • Schools and universities
  • Golf courses and country clubs
  • Wineries/vineyards
  • Public Gardens

If you’re a homeowner, we invite you to use our online resources to find a landscape professional to assist you with your project. Additionally, Devil Mountain does fulfillment and delivery for Landscape Plant Source, where you can order plants online to be delivered to your door.

How do I become a customer?

As a wholesale business, we only serve other businesses. If you’re a landscape professional, please complete the Customer Application Form to apply for a wholesale account. Read more­ on Becoming a Customer.

How can I set up credit terms (an A/R account)?

Registered customers can use the Credit Application to apply for a credit account. Unless credit terms are established, invoices must be paid with cash, check or credit card.

Do I need a contractor or business license to qualify for a customer account?

No, you’re not required to have a contractor or business license to open an account with us, but doing so makes it easier for us to verify your status as a trade professional. Customer account approval is up to the discretion of the Sales Manager.

Visiting Us

Can I bring a client to Devil Mountain to choose plants for their project?

Yes, of course. It is often helpful for clients to visit the nursery to help visualize their project or to work with you to hand select specimen plants. For your clients’ best experience, however, it is important that you come with them to guide them through the yard and discuss their options. While it may be tempting to send your client to the nursery without you, it truly is in your best interest to accompany them so they get the extra care and assistance they will need to navigate the yard and make plant selections.

My gardener/landscaper told me to go to Devil Mountain to pick out plants that I want. Can I do that?

You must be accompanied by your gardener/landscaper. We are not staffed to provide the service and attention that you need and deserve. Pricing will not be released to you without permission from your tradesman.

Do you accept used plant containers for recycling?

No, not at this time.

Are dogs allowed?

Yes, dogs are welcome in our nurseries. Please keep your pets on leash at all times and clean up after your pet.

Why is there a Proposition 65 warning on plants?

Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, was enacted as a ballot initiative in November 1986. The proposition protects the state’s drinking water sources from being contaminated with chemicals known to cause cancer, birth defects or other reproductive harm, and requires businesses to inform Californians about exposures to such chemicals.

The content and requirements for the warning label have been revised and specify that the safe harbor warning for consumer products states that the product ‘can expose you to’ a Proposition 65 chemical. While we believe that the amounts present would be far below the level that would require a Proposition 65 warning, we’ve included the warning label in order to comply with the updated regulations. Devil Mountain has complied with the new requirements in listing the warning primarily due to three materials – wood dust, crystalline silica from perlite, and chemicals/fertilizers – all of which could be present in the soil or on the plants themselves.

Yes, dogs are welcome in our nurseries. Please keep your pets on leash at all times and clean up after your pet.

Yes, dogs are welcome in our nurseries. Please keep your pet on leash at all times and clean up after your pet.

Yes, dogs are welcome in our nurseries. Please keep your pets on leash at all times and clean up after your pet.

Yes, dogs are welcome in our nurseries. Please keep your pets on leash at all times and clean up after your pet.