Building And Placing Your Order
It’s About Choice
In everything. You can choose from the hundreds of thousands of plants on-site. You can choose how you order—in person, email, phone, fax, or online. Your choice matters. If we don’t have what you want, we’ll go to hundreds of growers to find it. We’re tenacious on your behalf.
Placing Your Order
You have lots of ways to begin an order:
- Visit one of our locations
- Call in an order to your local store
- Fax your plant list to your local store
- Email your list – firstname.lastname@example.org
- Build your order online in our plant catalog
We carry a huge variety of plants – over 18,000 SKUs – in our four nursery locations in Northern California. We also receive and deliver plants six days a week, all year round. And we allow our customers to drive through our yards and fill their trucks. All that is to say: plant availability changes from day to day.
The best information you can get on what we have in stock is in our online Plant Catalog, but we still have to go verify in the yard!
As soon as your order is submitted, we will begin pulling your plants. Our team will check our stock for quality and availability, and we will get back to you if it’s not in our yard or doesn’t met our standards.
Pro Tip: Fall is a time to more carefully consider your orders for frost-sensitive plants. As winter approaches, the stock in our yard – and in our vendors’ yards – will diminish. Southern California vendors often become our only option for tender items, and special-order material may require a longer lead time.
So What’s a landscape pro do? The best answer is to get your orders in as early as possible for late season installations. If you have questions, talk with your sales representative about your timeline and the options available. Please remember that special order material cannot be cancelled – especially in winter when our hot houses are at capacity – so be sure your clients understand this policy and that your plans are fully formed when you place your order.
If everything you want is in stock at the yard you want to pick it up from, we can fill your order within hours – some customers even call on their way to the yard!
If your order contains plants that are at our other yards, we can transfer within one or two days depending on ag department inspections and the time your order is placed.
If your order contains plants from one of our vendors, it may take longer than a few days but one of our salespeople will communicate with you every step of the way.
Whenever possible please give us as much lead time as possible. More time gives us the best chance to source your hard to find plants and/or find appropriate substitutions.
Plants aren’t widgets. They have to be grown. And sometimes the plants specified for a job just aren’t available or aren’t available in the size you’ve requested. In those cases we are happy to offer substitutions and will communicate with you to find a suitable alternative.
When you place your order it is extremely helpful for us to know if you are willing to take substitution suggestions.
We’ll find any plant for you—regardless of what it says on our website. If you’d like a plant that isn’t listed in stock, please call our sales department and we’ll do our best to get it to you as soon as possible!
Our incredible buying team will go to the end of the earth to find what you want for your project and to confirm its quality. It may take a little extra time, but we’ll go to hundreds of growers to find what you need. We’re tenacious on your behalf.
We do all the work, so you don’t have to.
Paying For Your Order
You’ll handle payment with our sales staff—even for orders you submit online.
Questions About Your Order
Your sales rep is often busy helping walk-in customers out in the yard from 7:30 am – 3:00 pm and is typically not able to return calls or emails until late afternoon.
If you’d like immediate assistance, you can count on our sales support staff to help you with any of the following:
- make a payment
- check availability on a couple of plants
- ask if an order is ready for pickup
- make an addition to an order
Picking Up Your Order
You can place an order for will call pick up, or for delivery.
Please call your sales person to confirm that your order is ready for pickup.